Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at usa@reichmann.com. Please note that returns will need to be sent to the following address: 2006 E Franklin Rd Ste 100, Meridian, ID 83642 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at usa@reichmann.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at usa@reichmann.com.

 

Warranty Policy

Reichmann USA – Commercial Equipment & Accessories

Reichmann USA warrants equipment and components sold to commercial customers against defects in materials and workmanship under normal professional use. This policy is intended to provide support while maintaining a smooth and professional solution to the work environment.

1. Warranty Coverage

Major Equipment (Machines)
12 months from installation or 15 months from invoice date (whichever occurs first)

Electrical Components
12 months

Accessories & Replacement Parts
• Hard components: 90 days from invoice against manufacturing defects
• Wear parts (belts, stones, rollers, brushes, filters, bearings, seals): Not covered beyond initial installation unless proven defective
• Consumables (emulsion, wax, abrasives, cleaners, polishing materials): No warranty

Warranty applies to the original purchaser and is non-transferable.

2. What Is Not Covered

  • Normal wear and tear
  • Improper installation or electrical supply issues
  • Lack of maintenance
  • Misuse, modification, or operator error
  • Freight damage not noted at delivery
  • Downtime, lost revenue, or consequential damages

3. Warranty Claims

Warranty issues must be reported within 10 days of identifying the problem.

Claims require documentation including:

  • Serial number (if applicable)
  • Description of issue
  • Photos and/or video evidence
  • Installation/electrical details if relevant

Reichmann USA will determine whether remote troubleshooting, repair, replacement, inspection, partial credit, or denial applies.

4. RMA (Return Authorization)

All warranty and return requests must be submitted in writing via email to:

usa@reichmann.com

This ensures a clear documentation record.

Include:

  • Company name & contact
  • Invoice/order reference
  • Part number / description
  • Serial number (if applicable)
  • Issue description
  • Photos/video proof

No returns are accepted without written RMA approval.

Returned items must be received within 30 days of replacement shipment.

5. Shipping Responsibility

  • Customer is responsible for shipping items to Reichmann USA unless otherwise approved in writing
  • Approved warranty replacements ship via standard ground at Reichmann USA’s expense (continental U.S.)
  • Expedited freight is customer responsibility
  • International shipping, customs, and duties are customer responsibility

6. Labor & Service

Remote technical support is included during the warranty period.
On-site labor, travel, and related expenses are not covered unless specifically stated in writing.

7. Partial Credit

Partial credit may be issued at Reichmann USA’s discretion based on product age, condition, usage, and remaining service life. Credit may be applied toward replacement parts or future purchases.

8. Liability Limitation

Reichmann USA is not responsible for shop downtime, loss of revenue, or indirect damages.
Maximum liability is limited to the original purchase price of the defective component.